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We're following government guidelines for your safety
Please review important Covid-19 information for all visitors below:
Please book in advance and you'll save money too. All visitors over 11 years to wear a face mask/covering within Rock Up.
Select each topic below to learn more about the measures we've taken.
Please book online where possible.
Check our website and social media for updates.
Do not attended your booked session if you are displaying signs and symptoms of corona virus in accordance with Government guidelines. Please call reception to amend your booking.
We have reduced our climbing capacity to allow for more space within the arena.
Staff will be wearing PPE to protect themselves and customers.
Customers are to adhere to social distancing recommendations in line with the government guidelines.
We have installed new screens at our reception desks and cafe counters
We ask customers to please use contactless bank cards instead of cash.
All customer will be required to hand sanitise before entering Rock Up.
All visitors over the age of 11 are required to wear a face mask or covering within Rock Up.
We have introduced additional cleaning measures throughout the day.
We have introduced additional hand sanitiser stations around our centres as well as mandatory hand sanitisation on entry.
We have introduced personal protective equipment (PPE) for our staff that include face masks/coverings, gloves and hand sanitiser.
Our cafe menu will be significantly reduced to hot and cold drinks and snacks only.
As with our employees we also ask all customers to uphold the highest possible hygiene standards i.e. whether it is when coughing and sneezing or through regular hand washing or frequent hand sanitising.
Our employees have been trained in the company Covid-19 risk assessment instructing them how to stay safe and how to keep our customers safe.
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Great News! Our Soft Play is OPEN. BOOK NOW. REDUCED CAPACITY.
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From Corporate Team Bonding to Schools and Community Groups Rock Up offers a...
Amazing event can't wait to come again. Kids loved it and I may even try it too!
Today Ifiok supported our children before and during their climbing. He was exceptional and made both feel so at ease and was really professional. We were so impressed with him and feel like it really should be recognised when someone goes the extra mile to ensure people enjoy their experience. All the staff generally also made this feel really safe and secure. The children had the BEST time. Thank you.
What a fad morning we all had Thankyou. I over come my fear of heights ðð»
Your Sheffield staff members were fantastic, really added to our great day out..
The guy on duty today was brilliant with my son and the other kids. Very encouraging and challenging them to do a little more when appropriate.
Visited the Whitley branch today and what a wonderful time my daughter had. Her first time going, my first time, we always walk past and think we need to and very glad we finally did and you will certainly see us again soon.
Not having been able to visit in over 12 months due to covid, but Iâm so pleased to be back.
We tried a few other soft play centres over the last few weeks snd they were truly horrific experiences, yet in returning to Rock Up yesterday, I canât believe I even went to the other chains.
Everyone was wonderful and polite, the centre was beautiful and clean, the reduced numbers allowed for a truly calm and enjoyable experience, with many cups of coffee enjoyed (not typically due to noise and chaos at other places).
My autistic son had a fantastic afternoon and could play happily as the reduced numbers made for a quieter and calmer time for him. Though even without reduced numbers we will be back as Iâm sure the experience will be the same.
Staff were all on hand at the cafe and allowed our family to stay longer than the allocated time slot as it was so quiet.
I canât thank you enough for reinstalling my faith in soft play centres not all being awful.
Well organised. Friendly staff.
Staff were really friendly and helpful. My 4 year old felt very comfortable with them and they did a great job in encouraging him.
Great experience and service from the staff. Lots of patients with my little boy his first time on a climbing wall.
Well done Sheffield rock up you did a amazing job and we can't wait to come back!
Thought the guy working there called Nathan was great. He was kind and patient with the kids.
My children thoroughly enjoyed themselves and canât wait to come back! The staff were amazing - very helpful, friendly and knowledgable, and the venue was clean and well maintained.
The whole team where fantastic from the receptionist to the arean team and instructors spot on, made my daughters very happy we will be visiting again in a couple of weeks we are hooked. Thank you for a great experience, from memory Ben the instructor and Holly and the other chap, also and the receptionist this morning they were amazing great assets to your company
Lewis who was my children's instructor was great - enthusiastic, friendly and professional. We were very impressed with the health and safety. All staff members who worked within the climbing area were great.
My little boy loved it!!
The staff member that greeted us on arrival was great and very friendly
We paid for the toddler session for my 4 and 2 year old. The staff were incredible with them so supportive, encouraging and friendly. I will definitely book to bring them back. Itâs nice to have somewhere to take my two toddlers that is different. Thank you for a lovely morning out and some normality.
It was all very well organised the staff were friendly and helpful . Most importantly they were so patient and encouraging towards the children .
Staff were very attentive and in particular young man on front desk was extremely welcoming from start to finish! Nothing was too much bother, he was very informative and joked with the kids, making them feel at ease! Brilliant experience and exceeded our expectations! Great fun... kids are eager to climb again soon. Thanks
Yes, the staff make Rock up excellent!!! They are all so special, they smile from the moment you enter, make you feel safe, help provide advise on best methods for climbing, encourage children and adults alike, and two staff in particular helped my son who has Asperger feel comfortable with his harness, not forgetting the staff in the cafe who are equally friendly. These people have great qualities which made our experience wonderful and enjoyable. Thank you team Watford, keep up your awesome work!!!! Kamini and Yash
Honey was great and so were all the other staff at the watford centre. All so helpful and smiley (under their masks!) really cheerful from the people on reception to Honey giving the briefing (and who rescued my nephew from the leap of faith) and all the other team helping clip us on and off. All masked up, lots of hand sanitiser and social distancing in place.
Ben was fantastic with the little ones , very patient and extremely friendly
Lovely friendly staff loved our visit thankyou
Aaron and Ben were excellent at making the experience enjoyable for our sons birthday - who has special needs and has difficulty walking so to enjoy this experience and climb was amazing for him so thank you
Staff at Sheffield Meadowhall rock up are super friendly the customer service is amazing.
A very good range of climbing walls which suited all of us in the family! Great support from your v friendly staff. Thank you
The SEN sessions are great! My son has had the opportunity to try climbing without all the usual triggers that overwhelm him. Turns out he loves it and keeps asking to come back.
We spent the Eid celebration at Rock up ,this was a really good choice. My kids was really happy .Aaron was very kind,friendly and helpful and all staff in the climbing area was friendly and caring.
Thanks a lot ,you really made our day.
Great friendly staff, really helpful and brilliant with the kids.
I took my sister and my niece climbing at Lakeside today. Can't give the staff any more credit - they were all super friendly and helpful and I really enjoyed myself!