Absolutely fantastic service the ladies who helped my children were second to none, nothing was to much trouble and they absolutely loved it! Will definitely be back again
Excellent care and attention from staff!
Great staff and I felt safety was good
The staff are young but very good, they do a great job. The place is great and good value but the staff deserve a mention here. Great team
The staff were amazing and so friendly and helpful couldn't have had a better experience
excellent and very friendly staff
Great staff at Meadowhall, we attended yesterday evening and the kids absolutely loved it (8 kids aged between 9 - 12) The staff their always see so happy, helpful and kind. Great service we will be back.
Customer care was excellent throughout.
My 8 year old made it to the top on 4 walls on his first visit WOW. We came away thoroughly satisfied. With plenty of challenges left for our future visits. It was great to see the staff keen to make our visit enjoyable.
Corey and Ellie were great with my son who is autistic. They were very patient and encouraging towards him.
I just wanted to say how lovely the staff were, they were friendly, chatty, giving my girls hints and tips, building confidence. Really excellent! Thank you!
Very friendly service staff was great with my 5 year old son he cant wait to come back
The staff on in hull today 21/09/21 @ 18:30 was absolutely amazing and made our first experience of Rock Up a day to remember. Thank You So Much. Me and my two boys had a brilliant time.
The staff were really lovely here. The guy on reception aswell as the girl doing the harnesses and safety video etc seemed really nice people, as well as the girl serving food. Makes the place stand out when you have friendly good customer service and people who enjoy working here with a smile on there face being friendly to customers
Had a fantastic first visit my daughter and her friend loved it and I loved watching them climb
Well organised, safety without it being overdone. A good experience for grandson of six.
Very safety conscious.
The staff were great. The whole set up was really Professional
We would like to say how customer focused your excellent team of staff are - a pleasure to have such helpful people advise snd assist and would like to thank three staff members who went above snd beyond / Joe : Jack and Georgia / thanks for giving the grandchildren a wonderful time.
Fantastic experience with excellent members of the team who really look after you
First visit to Rock up and visited Rushden Lakes venue. We are in the area on holiday. It was a great visit and made extra special by the amazing staff who were so helpful and friendly and who all made an extra effort to make it special. Couldnât fault it, thanks very much for a very enjoyable visit. Please pass this feedback on to the staff in the venue. Thanks.
I have just taken my two girls (5 and 7) to Rock Up. I wasnât really sure what to expect, and thought they might have been a little too young. That wasnât the case at all, they both absolutely loved it. The staff were also so kind and friendly, it really was a great experience. Would highly recommend and will definitely be going again.
The staff was excellent the briefing before was excellent really enjoyed our time here
Visiting Hull on holiday and came across the website for Rock Up. Kids had a fantastic time and really their made day today. Lots of fun to be had by all ages ( 2/10/13/43) Staff were all friendly too which was great to see. Thanks for an awesome morning
No negatives at all. Centre was great, loads of different climbs for different abilities. Good value for money. Clean. Tidy. Helpful friendly staff. Will definitely be back :)
Staff were very helpful, even when it was busy someone was there to attach harness very quickly. Clear instructions on arrival and staff member who set the kids up and ran through safety video was great. Definitely will be returning very soon and highly recommend
All the staff were so helpful it was a good experience throughout
Staff at the Meadowhall site were fantastic.
Staff very professional,friendly & helpful
The staff are amazing. They made my autistic son feel very comfortable, helped him over come nerves and were very friendly to us all. I highly recommend people to visit for sure
Excellent, friendly staff.. great day out for all ages!
The staff were amazing! Jenny was super helpful. THe children had the best time!!!!!!!!
A brilliant session for my daughter and her 2 children. Very well organised by the helpful staff.
Everyone is very helpful that works there
Amazing place, so fun for all the family and staff are lovely and helpful.
Very impressed with the quick, efficient way the participants were âharnessedâ and also the clear instructions on what to do and what not to do. The short video was also very helpful. I liked the way the children were asked a few simple questions to see if they had been taking in the information and how they responded with hands in the air. All the assistants seemed friendly and patient with the children participating. The cafe assistant was also very pleasant. Well done Rock Up , Watford
Your staff are absolutely brilliant, not one of them let your brand image down tonight. You should be very proud of the whole team. They were all personable, professional, helpful, happy and trustworthy. They made us feel special, safe and enthusiastic about the experience. Well done Rock Up Watford! ð
Just generally a great experience, kids (7 and 4) loved the time spent there. Staff were attentive, made sure the kids were really at ease with the safety side of things and were really great with the kids. It was really refreshing to see from such a young staff - they're a credit to you. I'd like to call out Imogen in particular, she was excellent in both leading the group through the safety brief, making sure the important points were understood and ensuring she engaged 1 on 1 with each child prior to going into the climbing area to break down any barriers that would prevent them from shouting up to her in the event of the child having an issue.
Amazing experience; my child loved it
The climbing assistants were really great with my daughter. She was a little nervous on some climbs and they made her feel so much better.
This was a great afternoon with my 3 Grandchildren. Two five year olds and the youngest 17 months they all had a brilliant time Not over crowded so we could watch them all. Very clean too
Very helpful staff at meadowhall
Workers were great, my Lad loved itâ¦ deffo be back!
Girls had a great time staff were excellent
Fabulous friendly staff and love that the parents can help clip them in. Been to a clip and climb centre locally but will always visit this Hull one whenever we're in the area.
My little girl thoroughly enjoyed her visit, the staff were very very helpful and just nice people. The young man helping my little girl was so encouraging and lovely thank you!
Very helpful staff, I felt confident that my children were looked after whilst on the climbing walls.
The staff were absolutely amazing, the little boy I was with is very shy but they managed to build his confidence and by the end of our first session he had reached the top twice.
Just finished rock stars at Rushden Lakes for the summer and are really sad that it has to have a break. The team have been fantastic in helping my daughter improve her climbing skills. They are all really lovely and so helpful and motivating for little ones. Thank you for this eveningâs session it was brilliant and my daughter was over the moon with her certificate and pizza. Looking forwards to coming back in September. Thank you
Staff are super friendly and helpful!
The staff go above and beyond to support the kids at rockstars each week, jarvis loves coming and has grown in onfidence week on week, thankyou ð
The staff there were great and treated each of my family group from 4yr old to 45 yr old brilliantly, acknowledging our respective skills set
Really good energetic activity for kids, staff were really helpful
Brilliant service from the whole team, particular support from Niamh. Thanks we will be back!
The staff at Meadowhall are always really great!
polite and friendly service, clean and safe environment and used friendly website, overall very enjoyable time for myself and my child
Wonderful, professional, friendly staff. From the moment we arrived we were greeted with a lovely welcome at the desk. Great welcome and start into the experience. This was then followed by excellent guidance and support in the climbing zone. The instructor was always happy to help and guide each of the individuals taking part in climbing. All staffs energy was uplifting and professional making the experience perfect. The climbing set up was great with lots to do. After completing the climbing we sat down for food and drink which was tasty and comfortable. Once again the staff were happy, helpful and made a great coffee. Thank you to them, they are a credit to Rock Up, making the great climbing facilities even more enjoyable. They truly brightened our day. xx We as a family can't wait to go back..
Best place ever and all staff are very helpful. Thanks again
The staff was absalutely brilliant, very kind and welcoming and couldn't do enough to help you and made my daughter feel very confident in climing the walls
As always staff happy and pleasant, attentive and encouraging children to climb as high as they can.
Frances was really encouraging & helped my child who had never climbed before.
My children enjoy rock up. They really like the challenges . We come to visit family and have a trip to rock up in the school holidays .
The staff were really friendly and kind. It was myself and my daughters first time. My daughter was slightly nervous and Nathan made her feel safe.
First Time at rock up, the staff were brilliant and made sure we knew exactly what we was doing
Really helpful staff, spot on service from the moment we stepped through the door. A good team at The hull branch.
Love rock up hull. Staff are amazing too.
We love Rock Up! We have been twice to the pre-school sessions! These sessions were not busy at all, which was great! The staff Anna and David @ Meadowhall cannot do enough for you and were amazing with my LG. We had an hour of climbing with encouragement of stickers retrieval from Anna to get her to go a little higher and then the added bonus is they get to go in the soft play area, included in the ticket price. My only complaint is that I want a go! lol
Had the best time, my son is doing the rockstars session and he has grown in confidence and itâs all because of the instructors. We will definitely be back again.
Great experience and staff amazing
Amazing event can't wait to come again. Kids loved it and I may even try it too!
Today Ifiok supported our children before and during their climbing. He was exceptional and made both feel so at ease and was really professional. We were so impressed with him and feel like it really should be recognised when someone goes the extra mile to ensure people enjoy their experience. All the staff generally also made this feel really safe and secure. The children had the BEST time. Thank you.
What a fad morning we all had Thankyou. I over come my fear of heights ðð»
Your Sheffield staff members were fantastic, really added to our great day out..
The guy on duty today was brilliant with my son and the other kids. Very encouraging and challenging them to do a little more when appropriate.
Visited the Whitley branch today and what a wonderful time my daughter had. Her first time going, my first time, we always walk past and think we need to and very glad we finally did and you will certainly see us again soon.
Not having been able to visit in over 12 months due to covid, but Iâm so pleased to be back. We tried a few other soft play centres over the last few weeks snd they were truly horrific experiences, yet in returning to Rock Up yesterday, I canât believe I even went to the other chains. Everyone was wonderful and polite, the centre was beautiful and clean, the reduced numbers allowed for a truly calm and enjoyable experience, with many cups of coffee enjoyed (not typically due to noise and chaos at other places). My autistic son had a fantastic afternoon and could play happily as the reduced numbers made for a quieter and calmer time for him. Though even without reduced numbers we will be back as Iâm sure the experience will be the same. Staff were all on hand at the cafe and allowed our family to stay longer than the allocated time slot as it was so quiet. I canât thank you enough for reinstalling my faith in soft play centres not all being awful.
Well organised. Friendly staff.
Staff were really friendly and helpful. My 4 year old felt very comfortable with them and they did a great job in encouraging him.
Great experience and service from the staff. Lots of patients with my little boy his first time on a climbing wall. Well done Sheffield rock up you did a amazing job and we can't wait to come back!
Thought the guy working there called Nathan was great. He was kind and patient with the kids.
My children thoroughly enjoyed themselves and canât wait to come back! The staff were amazing - very helpful, friendly and knowledgable, and the venue was clean and well maintained.
The whole team where fantastic from the receptionist to the arean team and instructors spot on, made my daughters very happy we will be visiting again in a couple of weeks we are hooked. Thank you for a great experience, from memory Ben the instructor and Holly and the other chap, also and the receptionist this morning they were amazing great assets to your company
Lewis who was my children's instructor was great - enthusiastic, friendly and professional. We were very impressed with the health and safety. All staff members who worked within the climbing area were great.
My little boy loved it!! Great experience
The staff member that greeted us on arrival was great and very friendly
We paid for the toddler session for my 4 and 2 year old. The staff were incredible with them so supportive, encouraging and friendly. I will definitely book to bring them back. Itâs nice to have somewhere to take my two toddlers that is different. Thank you for a lovely morning out and some normality.
It was all very well organised the staff were friendly and helpful . Most importantly they were so patient and encouraging towards the children .
Staff were very attentive and in particular young man on front desk was extremely welcoming from start to finish! Nothing was too much bother, he was very informative and joked with the kids, making them feel at ease! Brilliant experience and exceeded our expectations! Great fun... kids are eager to climb again soon. Thanks
Honey was great and so were all the other staff at the watford centre. All so helpful and smiley (under their masks!) really cheerful from the people on reception to Honey giving the briefing (and who rescued my nephew from the leap of faith) and all the other team helping clip us on and off. All masked up, lots of hand sanitiser and social distancing in place.
Ben was fantastic with the little ones , very patient and extremely friendly
Lovely friendly staff loved our visit thankyou
Aaron and Ben were excellent at making the experience enjoyable for our sons birthday - who has special needs and has difficulty walking so to enjoy this experience and climb was amazing for him so thank you
Staff at Sheffield Meadowhall rock up are super friendly the customer service is amazing.
A very good range of climbing walls which suited all of us in the family! Great support from your v friendly staff. Thank you
The SEN sessions are great! My son has had the opportunity to try climbing without all the usual triggers that overwhelm him. Turns out he loves it and keeps asking to come back.
We spent the Eid celebration at Rock up ,this was a really good choice. My kids was really happy .Aaron was very kind,friendly and helpful and all staff in the climbing area was friendly and caring. Thanks a lot ,you really made our day.
Great friendly staff, really helpful and brilliant with the kids.
I took my sister and my niece climbing at Lakeside today. Can't give the staff any more credit - they were all super friendly and helpful and I really enjoyed myself!
My children really enjoyed their visit and canât wait to return. A new experience for them and a good workout!