This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are and how the law protects you.
The law in relation to data protection was updated in May 2018 with the introduction of the General Data Protection Regulation coming into force across Europe and the Data Protection At 2018 also coming into force in the United Kingdom.
There may also be further changes which we will be required to make to this privacy policy – we will notify you every time we make a change to this policy. We may need to ask you to agree to the changes, or refresh your consent to us using your personal information.
We are Rock Up Limited. Our registered office is at Rock Up, Whiteley Shopping, Whiteley Way, Fareham, Hampshire, PO15 7PD.
You can contact us by email at or by calling us on 0333 3580110 If you need to you can write to us at Rock Up, Whiteley Shopping, Whiteley Way, Fareham, Hampshire, PO15 7PD.
Our representative for all queries in relation to this policy and your data protection rights is Aaran Eade.
When we refer to our website, we mean our website at
We may collect personal information about you in the following ways:.
Data you give to us:
Data we collect when you use our services:
Data from third parties we work with:
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:.
Identity data – name, title, date of birth of children using our services.
Contact data – location, postcode, email address or telephone numbers.
Transaction data – details of services you have purchased from us, including date and time of booking and spend in relation to that booking.
Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile data – purchases or orders made by you, your interests, preferences, feedback and survey responses, preferences about the use of the services (including whether you are interested in certain events that we offer).
Usage data – information about how you use our website, products and services.
Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Your privacy is protected by law.
We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.
In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.
What personal information we collect What we use your personal info for Our legal grounds for processing Our legitimate interests (if applicable)
To register you as a new customer Identity / Contact Performance of a contract with you n/a
To process and deliver your booking Identity / Contact / Transaction Performance of a contract with you / Legitimate interests n/a
To manage payments or collect and recover money owed to us Identity / Contact / Transaction Performance of a contract with you / Legitimate interests To recover any debts owed to us
To manage our relationship with you - including notifying you about changes to our terms or privacy notices Identity / Contact / Transaction Performance of a contract with you / Necessary to comply with a legal obligation / Legitimate interests To keep our records up to date
To enable you to partake in a prize draw or competition or to complete a survey Identity / Contact / Transaction Performance of a contract with you / Legitimate interests To study how customers use our services and to grow our business
To administer and protect our business and our website Transaction / Technical / Usage Legitimate interests Running our business / provision of administration and IT services / network security
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity / Contact / Marketing and communications / Usage / Profile Legitimate interests To study how customers use our services / to develop them / to grow our business and to inform our marketing strategy
To use data analytics to improve our website / products / services / marketing / customer relationships and experiences Technical / Usage / Profile Legitimate interests To define types of customers for our services / to keep our website updated and relevant / to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about the services that may be of interest to you Identity / Contact / Marketing and communications / Technical / Profile / Usage Legitimate interests To develop our services and grow our business

Where we rely on consent to process personal information about children – we will require the consent of the person holding parental responsibility for that child.
We do not share your personal information with any third parties, other than in an anonymous format.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services).In this case, we may have to cancel the services but we will notify you if this is the case at the time.
Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.
The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway.If we transfer your personal information outside the EEA we have to tell you.
We do not transfer your data outside of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.
We will keep your personal information for as long as you are our customer.
After you stop being a customer, because you have stopped regularly using our services, we may keep your personal information for up to 5 years for one of the following reasons:
We may use your personal information to tell you about relevant services and any upcoming offers.
We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so.
You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out links on any marketing message sent to you.
Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing our services or any other transaction between you and us.
You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.
Getting a copy of the information we hold
You can ask us for a copy of the personal information which we hold about you, by contacting us via the email, telephone and address listed at the start of this Privacy Policy.This is known as a data subject access request.
You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.
Telling us if information we hold is incorrect
You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us via the email, telephone and address listed at the start of this Privacy Policy.if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.
Telling us if you want us to stop using your personal information
You have the right to:
Request a transfer of data
You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawing consent
You can withdraw your consent to us using your personal information at any time. Please contact us via the email, telephone and address listed at the start of this Privacy Policy.if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with our services.
Please let us know if you are unhappy with how we have used your personal information by contacting us via the email, telephone and address listed at the start of this Privacy Policy.
You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.