Rock Up 

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Your questions Answered here

Please find below some of the most common questions…

How old do I need to be to climb?

The climbing arena is for anyone aged 4 and up. There is no upper age limit. Special sessions also run for Toddlers. Look out for our Toddler Climb sessions at your local centre.

Do I need to book as well if my children are climbing or can I just come along and watch?

If you don’t fancy climbing there is no need to book an adult climber as well, you can come and watch from our cafe where we serve delicious home cooked food and drinks. Or if you are with family or friends, you can come into the arena and help them climb by ‘clipping’ them in. Ask for further details in the briefing session.

How long is a climbing session?

Sessions usually consist of one hour in the arena, with 55 minutes climbing and 5 minutes to remove harnesses and exit the arena in the arena. The introduction, harness fitting and safety briefing will take place prior to this.

For example, if your session is booked for 9:30am, you will need to arrive in time to check in at reception, be harnessed and briefed ready to climb at 9:30am.

You will have your harness fitted and then there will be an introduction and ten minute safety briefing before going into the arena on the hour. The session in the arena will last for 55 minutes of climbing and 5 minutes at the end to remove harnesses

The exception is the 9:00am session which consists of a 15 minute briefing, 40 minutes climbing and 5 minutes to remove harnesses.

Do I need to book in advance?

We strongly advise booking in advance especially for busy times such as weekends and school holidays. However, you are welcome to ‘rock up’ and if there is space, you will be able to book in and climb.

Is there much for the 4-5 year olds in the climbing arena?

Yes, there are several climbs that they will be able to try out, although we don’t expect 4 year olds to be able to do all the climbs.

Is there an upper age limit?



Is the climbing supervised?

Yes. There are staff in the arena to supervise the climbing. We also allow parents and friends into the arena to help ‘clip’ in others in their group.

What should I wear?

Clothes you would be comfortable climbing in and no strappy tops especially for our smaller climbers who will be wearing a full body harness. Loose fitting clothing should ideally be removed or at least secured, i.e. cardigans buttoned up and headscarves tucked into tops. Footwear should be trainers, or a similar fully foot encompassing shoe with adjustable tightness  i.e. NO flip flops, sandals, crocs, heelys, climbing shoes or dolly shoes.

What is the Leap of Faith?

You climb a ladder up the Leap of Faith until you reach the platform.  Once standing on the platform you then jump off to catch hold of the grab bag or trapeze handle.  Depending on your level of confidence we can move the bag/handle closer to you or further away.  You must be 1.1m tall to try the Leap of Faith.



When are Peak and Off Peak times?

Peak times run from 3:30pm on Fridays until close on Sundays, throughout all school holidays and all public holidays.  The first Monday after school holidays is also a Peak day.  All other times are Off Peak.

What age is Rock Up & Play for?

Our soft play ages, differ by site. All sites cater for babies and toddlers with an under 2’s section. Birmingham’s soft play is for under 6’s, Hull’s soft play is for under 8’s and Whiteley’s soft play is for under 7’s

What is Rock Up & Eat

This is our on site café.  We serve delicious hot and cold food and drinks all day. We are open to everyone, even if you are not using the climbing or soft play area.

Do you do birthday parties?

Yes, we offer parties for both climbing and soft play.  Please click this Parties link to find out more information.

What are your opening hours?

This varies by location. Please see your location home page for opening times.

What dates are the school holidays for Peak/Off Peak times?

Off Peak / Term Dates:

Off Peak is Monday to Friday (at 330pm) between these dates:

2016 / 2017       First day of term                           Last day of term

Autumn Term   Monday 05 September 2016    Friday 21 October 2016

Autumn Term   Monday 31 October 2016          Friday 16 December 2016

Spring Term      Tuesday 03 January 2017         Friday 17 February 2017

Spring Term      Monday 27 February 2017        Friday 07 April 2017

Summer Term  Tuesday 25 April 2017                Friday 26 May 2017

Summer Term  Monday 05 June 2017               Friday 21st July 2017

Peak Dates / Holidays

Outside the above dates are peak / school holidays. Bank holidays are all peak.

Do you sell gift vouchers?

Yes, please click this Gift Vouchers link to purchase your vouchers.

What are your Terms & Conditions?

Please see our Terms and Conditions here.

Is there car parking near Rock Up?

Your car park ticket for Broadway Plaza can be validated at Rock Up when you visit. This allows three hours free parking. Please ensure your group are made aware of the time restrictions.
A visit to Rock Up includes free parking after 5.30pm, up to 4 hours half price parking on weekdays and Saturdays and a fixed £2 charge on Sundays.
Whiteley Shopping allow four hours free parking to cover your visit to Rock Up. An additional two hours can be paid for by purchasing a ticket from the machines in the car park. Please ensure your group are made aware of the time restrictions.