• Please book online where possible.
• Please bring an approriate facemask.
• Check our website and social media for updates.
• Do not attended your booked session if you are displaying signs and symptoms of corona virus in accordance with Government guidelines. Please call reception to amend your booking.

• We have reduced our climbing capacity to allow for more space within the arena.
• Staff will be wearing PPE to protect themselves and customers.
• Customers are to adhere to social distancing recommendations in line with the government guidelines.
• We have installed new screens at our reception desks and cafe counters
• We ask customers to please use contactless bank cards instead of cash.
• All customer will be required to hand sanitise before entering Rock Up.
• All visitors over the age of 12 are required to wear a face mask or covering within Rock Up.

We have introduced additional cleaning measures throughout the day.

• We have introduced additional hand sanitiser stations around our centres as well as mandatory hand sanitisation on entry.
• We have introduced personal protective equipment (PPE) for our staff that include face masks/coverings, gloves and hand sanitiser.
• Our cafe menu will be significantly reduced to hot and cold drinks and snacks only.
• As with our employees we also ask all customers to uphold the highest possible hygiene standards i.e. whether it is when coughing and sneezing or through regular hand washing or frequent hand sanitising.
• Our employees have been trained in the company Covid-19 risk assessment instructing them how to stay safe and how to keep our customers safe.