Your Questions Answered Here

Whiteley FAQs

Please find below some of the most common questions…

If you don’t fancy climbing there is no need to book an adult climber as well, you are more than welcome to come and watch. Or if you are with family or friends, you can come into the arena and help them climb by ‘clipping’ them in*. Ask for further details in the briefing session.
*Subject to availability.

We strongly advise booking in advance especially for busy times such as weekends and school holidays. We have limited availability per session and so booking guarantees your space and avoids disappointment. However, you are welcome to ‘rock up’ and if there is space, you will be able to book in and climb

Everyone from 4-year olds to adults of any age can climb. The only exception is our Toddler Climb & Play. These sessions are specifically for children 5 years old and younger. 

Clothes you would be comfortable climbing in and no strappy tops especially for our smaller climbers who will be wearing a full body harness. Loose fitting clothing should ideally be removed or at least secured, i.e. cardigans buttoned up and headscarves tucked into tops. Footwear should be trainers, or a similar fully foot encompassing shoe with adjustable tightness i.e. NO flip flops, sandals, crocs, heelys, climbing shoes or dolly shoes

Yes. There are staff in the arena to supervise the climbing. We also allow parents and friends into the arena to help ‘clip’ in others in their group.

Yes, there are several climbs that they will be able to try out, although we don’t expect 4-year olds to be able to do all the climbs.

Yes, we offer fantastic parties for both climbing and soft play. 

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Yes, please click the Gifting link to purchase your vouchers.

Whiteley Shopping allow four hours free parking to cover your visit to Rock Up. An additional two hours can be paid for by purchasing a ticket from the machines in the car park. Please ensure your group are made aware of the time restrictions.

A fun climbing session consists of 55 minutes climbing and 5 minutes to remove harnesses and exit the arena. Please arrive 30min prior to your booking time for check in, harness fitting and safety briefing. 
Timings may vary depending on activity so be sure to check your confirmation email.

The Vertical Drop Slide is a 25 ft high slide with a long Vertical Drop. You are slowing wynched up the Vertical Drop, hanging from your arms, until you can take no more! You must be 1.2m tall to try the Vertical Drop Slide.

This varies by location. Please see the 'Contact Us' page for site specific opening times.

CLICK HERE

Our soft play is for children under 7. We also cater for babies and toddlers with an under 2’s section. 

Please arrive 30 minutes before your session start time. 

This is our on-site café.  We serve delicious hot and cold food and drinks all day. We are open to everyone, even if you are not using the climbing or soft play area.