Your Questions Answered Here

Birmingham FAQs

Please find below some of the most common questions…

If you don’t fancy climbing there is no need to book an adult climber as well, you are more than welcome to come and watch. Or if you are with family or friends, you can come into the arena and help them climb by ‘clipping’ them in*. Ask for further details in the briefing session.
*Subject to availability.

We strongly advise booking in advance especially for busy times such as weekends and school holidays. We have limited availability per session and so booking guarantees your space and avoids disappointment. However, you are welcome to ‘rock up’ and if there is space, you will be able to book in and climb.

Everyone from 4-year olds to adults of any age can climb. The only exception is our Toddler Climb & Play. These sessions are specifically for children 5 years old and younger. 

Clothes you would be comfortable climbing in and no strappy tops especially for our smaller climbers who will be wearing a full body harness. Loose fitting clothing should ideally be removed or at least secured, i.e. cardigans buttoned up and headscarves tucked into tops. Footwear should be trainers, or a similar fully foot encompassing shoe with adjustable tightness i.e. NO flip flops, sandals, crocs, heelys, climbing shoes or dolly shoes

Yes. There are staff in the arena to supervise the climbing. We also allow parents and friends into the arena to help ‘clip’ in others in their group.

Yes, there are several climbs that they will be able to try out, although we don’t expect 4-year olds to be able to do all the climbs.

Yes, we offer fantastic parties for both climbing and soft play. 

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Yes we do, please click:  https://www.rock-up.co.uk/vouchers

Broadway Plaza parking can be validated at Rock Up when you visit. This allows 3 hours free parking. Please ensure your group are made aware of the time restrictions.

A fun climbing session consists of 30 min for check in, welcome, safety briefing and harnessing. Then you have 55 minutes of fun climbing and 5 minutes to remove harnesses and exit the arena. Timings vary for special sessions such as Autism and SEND friendly sessions, Toddler climbing etc. 
 
IMPORTANT: Please arrive promptly at the time of your booking.
 

You climb a ladder up the Leap of Faith until you reach the platform.  Once standing on the platform you then jump off to catch hold of the grab bag or trapeze handle.  Depending on your level of confidence we can move the bag/handle closer to you or further away.  You must be 1.2m tall to try the Leap of Faith.

This varies by location. Please see the 'Contact Us' page for site specific opening times.

CLICK HERE

This is our on-site café.  We serve delicious hot and cold food and drinks all day. We are open to everyone, even if you are not using the climbing or soft play area.

Our soft play is for children under 6. We also cater for babies and toddlers with an under 2’s section. 

Please arrive at the booking time stated on your confirmation email. It will make for an easy welcome, check-in and briefing plus ensure you don't miss out on fun climb time.

For information on the many actions we have taken on Covid-19 to ensure you visit is safe as it can be, please click link below

COVID-19 INFORMATION