In response to the Covid-19 pandemic, we have introduced specific safety measures at all of our centres in an effort to safeguard the health, safety and wellbeing of all visitors to Rock Up.
A full list of safety measures being taken at Rock Up are listed below:
Hand sanitising will be mandatory at reception for all customers entering Rock Up.
Additional hand sanitisation stations will be positioned at numerous locations within our centres.
Enhanced cleaning regimes will be introduced in all common areas.
Use of hygiene screens at all reception desks and café till areas.
Our staff will be equipped with PPE during guest interactions.
All visitors over 11 years are required to wear a face mask or covering during their visit.
We are encouraging our customers to use contactless payment whilst visiting our centres.
We have reduced our climbing capacity to lower the footfall in our centres during your climbing experience.
Rock Up would like to ask all of our customers not to visit our centres if they are displaying any signs and symptoms of Covid-19 in accordance with Government guidelines.
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all customers visiting our Rock Up centres. It is in the interest of everyone visiting our centres to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the attraction in accordance with these terms and conditions. Customers are reminded not to visit Rock Up if they are displaying any signs and symptoms in accordance with Government guidance.
Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Rock Up centres acknowledge that they do so at their own risk.
We are eager to re-open and will do so as soon as guidance from the government confirms a date.
We will be led by the Government and Local Authorities and will re-open our centres in accordance with updates from the Government at the time.
We will open with reduced numbers in our climbing arenas and we have introduced a number of new additional hygiene and safety measures which customers will see throughout our centres.
Please book online where possible.
Check our website and social media for updates.
Do not attended your booked session if you are displaying signs and symptoms of corona virus in accordance with Government guidelines. Please call reception to amend your booking.
We have reduced our climbing capacity to allow for more space within the arena.
Staff will be wearing PPE to protect themselves and customers.
Customers are to adhere to social distancing recommendations in line with the government guidelines.
We have installed new screens at our reception desks and cafe counters
We ask customers to please use contactless bank cards instead of cash.
All customer will be required to hand sanitise before entering Rock Up.
All visitors over the age of 11 are required to wear a face mask or covering within Rock Up.
We have introduced additional cleaning measures throughout the day.
We have introduced additional hand sanitiser stations around our centres as well as mandatory hand sanitisation on entry.
We have introduced personal protective equipment (PPE) for our staff that include face masks/coverings, gloves and hand sanitiser.
Our cafe menu will be significantly reduced to hot and cold drinks and snacks only.
As with our employees we also ask all customers to uphold the highest possible hygiene standards i.e. whether it is when coughing and sneezing or through regular hand washing or frequent hand sanitising.
Our employees have been trained in the company Covid-19 risk assessment instructing them how to stay safe and how to keep our customers safe.
We do understand that due to unforeseen circumstances or if you develop symptoms of the coronavirus you may require to change the date of your visit to Rock Up. Please CONTACT US to change your booking.
We would like to reassure everyone that we are taking the necessary measures to provide a hygienic and safe environment. The health and safety of all of our customers and staff is a priority for us. We have implemented an extensive range of safety measures designed to ensure a healthy, happy and safe experience for all.
These measures include:
Lower capacity limits in our climbing arenas and centres.
Additional PPE for our staff.
Introduction of additional cleaning regimes, hand sanitising for all customers and staff entering Rock Up at reception and additional hand sanitising stations located around the centre.
Guests over 11 required to wear face coverings in the centre.
However, if you would like to amend your booking, please CONTACT US and we would be happy to amend your booking. Our cancellation policy can be found HERE.
No, although we have a lower climbing arena capacity and additional precautions in place we are still offering the same climbing experience that you would have had pre-lockdown.